Customer service is lacking or non-existent. One of the training wheels I received was defective. The end cap for one of the retaining pins for the top spring arm joint just fell out while trying to install. This renders the top joint of the spring arm to be loose and unstable. I would imagine if I left it this way, the pin would eventually fall out completely. I've tried to contact Zen twice with two different support email addresses with no answer. I guess will DIY fix this and make it better then their insufficient design.
Perfect for my 7 year old.
Great training wheels! Sturdy, easy to install, and gave my child the confidence to learn to ride. Highly recommend!
Easy to install, like the wheels
So much better the conventional training wheels. They balance my child’s bike so much easier than other training wheels.
My daughter got her very first two wheel bike about a week before school started and we opted to get one without training wheels. She is five years old. The bike ad said “learn to ride in a day.” spoiler alert - she did NOT learn to ride in one day. I was researching training options and came across Zen and immediately purchased them. I wanted to be able to provide her the support to learn to balance but not rely so heavily on the training wheels. Two weeks later and we are riding 3 miles total a day back-and-forth to school with no issues. I have it set to almost the lowest amount of assistance now and she’s doing great. Another few weeks and maybe they can come off altogether! What a clever idea and I’m so glad I found Zen!
What a fantastic product and experience this was! I was looking for something that would help my daughter learn to ride while also feeling safe and confident. These adjustable training wheels are perfect for the task. Khalil was super helpful before ordering and followed up answering questions about the specific bike I was mounting these to. He really went above and beyond. The product is very well made, highly recommended!
Fabulous product and even better customer service
These are the best training wheels made! They are well built and perform as designed. My daughter was constantly falling off her old bike with the factory training wheels. I moved her up to a 20” bike and put these on and she instantly gained confidence and was motoring right along. Thank you for solving the terrible training wheel problem that had existed before your product. One suggestion would be to create a better installation guide but the product itself is wonderful!
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We had an amazing experience with Zen Training Wheels! My 6-year-old son learned how to ride a bike in just ONE day.
They do an incredible job building a child’s confidence while making the whole experience fun and encouraging.
Watching him ride confidently on his own was amazing. I highly recommend Zen Training Wheels to any parent wanting a positive and successful learning experience for their child.
